Complaints Policy

MEMBER-EMPLOYEE, EMPLOYEE-MEMBER COMPLAINTS POLICY


1.1   Scope
This Complaints policy applies equally to members and employees


1.2   Aim
Every member has a right to express a concern relating to employees of ACOSVO, and ACOSVO employees have a right to express concern about members.  It is our intention to ensure that such concerns are aired and settled as quickly as possible.


1.3   Procedure
You should initially contact ACOSVO’s Chief Executive in writing stating your concerns/complaint.  A response will be provided in writing as soon as possible normally within 21 days.
If you are not satisfied with this response, you should then contact the Board of Trustees.  The Convenor or a nominated Trustee will consider the complaint and a response will be made in writing as soon as possible normally within 21 days.